Reservation and Cancellation Policies

Cancellations: Because of the extensive amount of planning and scheduling involved, we must strictly adhere to our cancellation policy. If for any reason you have to cancel your trip with us, you may be subject to cancellation fees and or forfeiture of your deposit.

Our trips depart rain or shine.

All of our trips and tours require 48-hour cancellation notice.

If we receive such notice, your deposit will be refunded minus a $20 per person cancellation fee. No refunds will be given for cancellations of less than 48 hours. Please understand that by this time, we have already arranged for equipment and guides for your group, and it is likely other customers were turned away because of your reservation. However, we understand that sometimes extenuating circumstances can occur. If some of your group must cancel due to an extenuating circumstance, please email a description of the circumstance to our river manager at infocostaricaraft@gmail.com. On a case by case basis, the manager may offer to reschedule or provide vouchers for a trip on a future date if the situation justifies it. Unfortunately no credit card or cash refunds may be given less than 48 hours before your scheduled trip time regardless of the circumstances. No shows will be charged the full trip cost with any ability to reschedule.

If we have to cancel your reservation

If we have to cancel your reservation due to water conditions, extreme weather conditions, insufficient bookings or other conditions beyond our control, we will refund all monies paid to Sarapiqui Outdoor Center rafting trips & kayak School. We will not be held responsible for expenses incurred (travel, motel, etc.) as a result of such cancellations.

We reserve the right to choose launch sites and take-outs, as well as craft type without notice based on river or weather conditions.