Reservation and Cancellation Policies
🔳 Reservations must be made with anticipation. You can make your reservation on https://costaricaraft.com, by phone to the number 2761-1123 or by email to infocostaricaraft.com 🔳 The schedule for customer service it is from sunday to Saturday, from 7:00hrs to 19:00hrs. 🔳 Reservations are subject to availability on Sarapiquí Outdoor Center. 🔳 When making the reservation you must indicate: The number of persons for activities, your personal and contact information. 🔳 Ivn case of direct reservation with Sarapiqui Outdoor Center must make a deposit of 20% of the total, at least 48 hours before the booking date.
🔳 Any cancelation, modification or reschedule of booked activities on Sarapiquí Outdoor Center require 48 hours of anticipation. 🔳 Reschedule only once when it’s a direct customer. 🔳 Cancellations 48 hours before tours can be refund.
🔳 Direct customers: Can reschedule tours with 48 hours of anticipation, this will be subject to availability on Sarapiquí Outdoor Center.
Cancellation or rescheduling of reservations with less than 48 hours.
🔳 Direct customers: Cancelation or reschedule of booking with less than 48 hours of the booked date will not be refund.